Resident Account Manager

LMS Investment Management is seeking a seasoned property management professional to join our team as a Resident Account Manager. This role is responsible for managing resident accounts, overseeing collections and financial processes, and supporting the operational and financial performance of the community. The ideal candidate is detail-oriented, highly organized, and able to manage multiple priorities in a fast-paced environment while working collaboratively with site and corporate teams.

Skills, Knowledge & Personal Characteristics

The following attributes are essential for success in this role:

• Experience in multi-family property management, particularly in leasing, resident accounts, or financial administration

• Strong computer proficiency and experience with property management software

• Excellent written and verbal communication skills

• Strong attention to detail and accuracy

• Ability to work well under pressure and manage multiple priorities

• Highly organized with strong problem-solving skills

• Self-motivated with the ability to work both independently and collaboratively

• Ability to build strong working relationships with peers, supervisors, and corporate support teams

• Commitment to professionalism, accountability, and safety

Essential Functions

• Implement and manage efficient rent collection processes, ensuring timely payments and accurate record keeping.

• Proactively manage past-due accounts and collections, following company policies and legal guidelines.

• Oversee collection of outstanding balances from former residents.

• Manage the eviction process, including preparing notices, coordinating with legal counsel, and ensuring compliance with local regulations.

• Prepare, submit, and track insurance claims related to property damage or liability incidents.

• Monitor and manage past resident payment plans.

• Generate renewal proposals for approval and distribute approved renewal notices to residents via print and email, ensuring documentation is attached to resident accounts.

• Execute monthly financial close-out procedures, including account reconciliation, reporting, and ensuring the accuracy of resident financial data.

• Maintain accurate resident and financial records within property management software.

• Process invoices, payables, and other financial transactions as applicable to the asset.

• Prepare and generate financial and operational reports as required.

• Conduct post move-out unit walks and document resident damages.

• Complete security deposit accounting in a timely and accurate manner.

• Ensure compliance with all company policies, procedures, and applicable local, state, and federal regulations.

• Collaborate with the Community Manager, Regional Manager, and other team members to support property operations.

• Perform other administrative and operational duties as assigned.

About LMS Investment Management

At LMS Investment Management, we believe great communities are built by great people. Our team is committed to delivering exceptional living experiences by focusing on the fundamentals.... strong service, operational excellence, and a culture where neighbors serve neighbors.

We take pride in creating communities where residents feel at home and employees feel supported. At LMS, collaboration, accountability, and attention to detail drive everything we do. Our team members work together across properties and departments to ensure our communities operate at the highest standard while providing outstanding service to our residents.

Join Our Team

If you are a detail-oriented property management professional who takes pride in organization, accountability, and providing excellent service, we encourage you to apply. The Resident Account Manager plays an important role in supporting the financial health of our communities and ensuring a positive experience for our residents and team members.

We look forward to welcoming someone who shares our commitment to doing the basics exceptionally well and helping our communities thrive.